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I also had some problems with them
Posted by Alan G from Bucharest, Bucharest, Romania

I host one html website with them because I heard they have problems with the databases.

But I bought from them a lot of domains.

I had a credit card on the file and one day I couldn't login.

Strange.

I called them and guess what they said?

If you have the credit card on file, you are not allowed to enter a wrong password.

As far as I remember I entered the good password but maybe the caps was on, I don't know.

This is very strange. You cannot enter a wrong password because they block your account.

It's ok to block it if you enter a wrong password for 5 times because someone may try to guess the password. It's for the customers protection.

I agree with them.

But they blocked my account because I entered the wrong password once.

They asked me the last 6 digits of the credit card used to pay with.

I paid almost 2 years ago with a credit card I no longer use.

I didn't remember.

They didn't want to unblock the account.

I couldn't update my website, I couldn't change the DNS for some of the domains in order to launch a few websites.

I had to delay everything because of this stupid rule.

After a few days they unblocked my account and this happened after I sent them copies of my old receipts, scans of my address, ID, company certificate,...

I had to bag them to unblock my account.

Thanks God I'm not hosting all my websites there.
Rating: 3

Not quite satisfied
Posted by Angie B from Melbourne, , Australia

It's been 6 months since I'm using them.

Their control panel seems to be developed by them.

It's hard to use and it's very slow.

I'm thinking to change them.
Rating: 4

I won't use them anymore
Posted by Paul Johnson from Los Angeles, California, USA

I have the same problem.

They ruined my business because I didn't host one website that has 10 visits / day.

I have 40 websites, all of them with a few thousands visitors/day.

And guess what?

All of them went down.

When I tried to access any of them i got this error:

"Unable to connect to database! Please try again later."

All my visitors saw this error.

I lost half of them since that day because they though the websites are no longer available.

I paid them to loose money.

I called them and talk on the phone 25 minutes.

Their servers are bad, their support is the worst ever and they don't care about their customers and their businesses.
Rating: 2

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